Subject: Call Directory Extension Enable Failure for Individual User
Dear Apple Developer Support,
We are experiencing an issue with our Call Directory Extension where one specific user cannot enable it, while thousands of other users on the same iOS version can enable it successfully.
Issue Details:
- App: 美信 (Midea Connect)
- Problem: Extension fails to enable with error: "请求'美信'的数据时失败" (Failed to request data from app)
- Affected: 1 user out of thousands
- iOS Version: 26.0.1
What Works:
- All other users can enable the extension normally
- Same iOS version, no issues
- App Group and Extension identifier are correctly configured
User Has Tried:
- Reinstall app - No effect
- Toggle extension off/on - Still fails
- Restart device - No improvement