Hello Apple Support Team,
We are currently experiencing a critical business issue caused by a sudden performance degradation in the App Store Connect API. This problem is blocking key parts of our production systems at wappier Optimizing game performance - website: https://wappier.com/
Since October 15, requests to the following endpoint have been taking extremely long to complete when fetching more than approximately 200 in-app purchase items. In many cases, these requests never complete even after several hours, making it impossible for us to retrieve all required data.
Endpoint:
https://api.appstoreconnect.apple.com/v1/apps/1252850847/inAppPurchasesV2
Parameters:
{
"include": "appStoreReviewScreenshot,inAppPurchaseLocalizations",
"cursor": "Jd6I",
"limit": "200"
}
We confirm that:
This behavior started suddenly on October 15.
No changes were made on our end.
We found no corresponding updates or API change announcements in your release notes.
Requests for fewer than 200 in-app products continue to perform normally.
This issue is blocking our operations, as our systems depend on timely responses from this endpoint for in-app purchase data synchronization.
We kindly ask your team to investigate this issue urgently and provide us guidance, and if possible, revert any recent change introduced around October 15 that could have impacted this endpoint’s performance.
Thank you very much for your prompt attention and support.
wappier Dev Team