Hi Everyone,
When we first hosted our apple-app-site-association file, our hosting provider was unintentionally blocking Apple’s crawler. As a result, Apple’s CDN seems to have cached a timeout / missing file response.
We’ve since corrected the issue — the AASA file is now valid and accessible at: https://our-domain.com/.well-known/apple-app-site-association
sidenote: I am using "our-domain" as an alias. It is not our actual domain.
We have verified that we return a valid JSON, HTTPS 200, correct MIME type. We used apple recommended tools to check this as well as other tools we found on the internet.
However, when fetching through the Apple CDN:
https://app-site-association.cdn-apple.com/a/v1/our-domain.com
we still receive:
Apple-Failure-Reason: SWCERR00301 Timeout Apple-Failure-Details: {"cause":"context deadline exceeded (Client.Timeout exceeded while awaiting headers)"} This has persisted for several days.
Tools like getuniversal.link and yURL show that the CDN works fine in U.S. regions, but in Europe it continues serving the old timeout response.
I’ve already opened a support ticket (Case ID: 102734912696), but the current support channel seems to be general developer account assistance rather than technical. They claim they can only assist us with account related issues (even though I used the code-support form...)
Can someone please advise or help us escalate this to the appropriate internal team to refresh the Apple CDN cache for our domain?
Thank you so much for your time and help.