Cannot submit replies to reviews in App Store Connect

App Store Distribution & Marketing App Store Connect
birgitt OP
Created Nov ’25
Replies 3
Boosts 3
Views 264
Participants 4

When trying to respond to a review in App Store Connect developer console, the submitted review disappears as if we never responded. It happens to different apps that we have in published state.

  1. In App Store Connect select an app
  2. Go to Ratings and Reviews
  3. Choose a review and select "Reply"
  4. Add text and press Submit
  5. The reply doesn't appear even after refreshing the page

Actual result: the reply should appear underneath the review as "Developer Response" or "Developer Response Pending"

Replies  3
Boosts  3
Views  264
Participants  4
omi-jr-quillosa OP
Nov ’25

We’re encountering the same issue when replying to reviews via App Store Connect.

After submitting a response through the developer console, we receive a success status code from the POST /responses endpoint, but the reply doesn’t appear under the review—even after refreshing.

Upon checking the GET /reviews response, we noticed that the developerResponse field remains null, which suggests that the reply isn’t being saved and displayed correctly.

0
freevpn.org OP
Nov ’25

I am also facing the same problem.

0
Acrotop OP
Nov ’25

Had the same problem but now seems like the issue was fixed.

0
Cannot submit replies to reviews in App Store Connect
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