Cannot submit replies to reviews in App Store Connect

When trying to respond to a review in App Store Connect developer console, the submitted review disappears as if we never responded. It happens to different apps that we have in published state.

  1. In App Store Connect select an app
  2. Go to Ratings and Reviews
  3. Choose a review and select "Reply"
  4. Add text and press Submit
  5. The reply doesn't appear even after refreshing the page

Actual result: the reply should appear underneath the review as "Developer Response" or "Developer Response Pending"

Cannot submit replies to reviews in App Store Connect
 
 
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