Hi All,
I am currently investigating an incident involving the iPhone 15 running iOS versions 18.6.2 and 26.0.1. The issue occurs when a user installs an application via the Company Portal. After installation, the app launches briefly and then crashes.
We have reviewed the Company Portal logs and checked Firebase Crashlytics, but neither provided any conclusive information regarding the root cause.
To further investigate, we asked 15 users to replicate the issue on similar devices, but the app worked correctly for all of them.
We have identified several potential causes that might be contributing to the issue:
- Device configuration (model and OS version)
- Device type (Corporate or BYOD)
- Device policy settings
- App installation process
- Certificate or profile mismatch
- SDK or library version compatibility/deprecation
- SDK or framework initialization issues
- API failure during app launch (exception handling)
- Memory shortage
Could you please suggest any additional areas or approaches we should explore to help identify the root cause?
Thank you