We are managing VPP license switching operations using Apple's VPP Manage Licenses API. License information is managed by matching the “clientUserIdStr” data with the VPP account ID information managed on the server side. We received an inquiry stating that a VPP license did not activate despite the activation process being performed. Upon checking the API results, the update API returned a success status during execution. However, the “clientUserIdStr” information was missing from the license information field in the response of the information retrieval API. We kindly request your guidance on the reason why the “clientUserIdStr” information is missing when retrieving license information, and the steps to ensure this information is reliably returned.
VPPAccoountId:0123456789abcdef0123456789abcdef adamIdStr:521974902 *Some details have been altered from the actual data to protect personal information.
<API executed during license renewal> URL:https://vpp.itunes.apple.com/mdm/manageVPPLicensesByAdamIdSrv requestBody: {"sToken":"[token]","adamIdStr":"521974902","pricingParam":"STDQ","associateClientUserIdStrs":["0123456789abcdef0123456789abcdef"]} response: {"uId":"1234567","status":0,"clientContext":"{"guid":"01234567-89ab-cdef-0123-456789abcdef","hostname":"Apple Configurator 2.18 on PCName","configurator":65536}","expirationMillis":1785317116767,"productTypeId":8,"pricingParam":"STDQ","location":{"locationName":"companyname","locationId":1234567890000000},"adamIdStr":"521974902","associations":[{"clientUserIdStr":"0123456789abcdef0123456789abcdef","licenseIdStr":"12345678900"}],"productTypeName":"Application","isIrrevocable":false}
<API executed when obtaining license status> https://vpp.itunes.apple.com/mdm/getVPPLicensesSrv requestBody: {"sToken":"[token]","adminId":"521974902"} response: {"uId":"9590828","status":0,"clientContext":"{"guid":"01234567-89ab-cdef-0123-456789abcdef","hostname":"Apple Configurator 2.18 on PCName","configurator":65536}","expirationMillis":1785317116767,"sinceModifiedToken":"[token]","location":{"locationName":"companyname","locationId":1234567890000000},"totalBatchCount":"1","totalCount":100,"licenses":[{"status":"Available","productTypeName":"Application","licenseIdStr":"12345678899","productTypeId":8,"pricingParam":"STDQ","adamIdStr":"521974902","licenseId":12345678899,"isIrrevocable":false,"adamId":521974902},{"status":"Associated","productTypeName":"Application","licenseIdStr":"12345678900","productTypeId":8,"pricingParam":"STDQ","adamIdStr":"521974902","licenseId":12345678900,"isIrrevocable":false,"adamId":521974902}],"batchCount":100}