I'm having a blocking bug with my Sandbox Family Sharing users.
The Family Sharing section of users in App Store Connect gives me this error: "no organizer account exists" (it seems to me that an existing family exists but somehow the organiser got lost) and I can no longer create new families to test Family Sharing.
Screenshots show that
- I have sandbox users
- there are no family users showing
- I cannot delete sanbox users that are connected to a "ghost" account
- after creating a new family it does not appear in the list
I got a previous bug for this issue resolved as "Unable to diagnose with current information". I'm not sure how that is possible (FB20918229). If someone from the App Store Connect team could check my account and see why my Family Sharing is not working? The error in the screenshots comes from your platform and I have no clue on how it can be solved on my side, so someone could check why is it happening, as I'm currently blocked from testing family sharing on my apps, which impacts the experience of my users and the quality of my company products.
Could anyone give me some insight on what I can do on my side? I cannot use Family Sharing because your platform blocks me from using it and there seems nothing I can do on my side.