Hi,
After promoting my app on November 14, I received a large and expected surge of downloads and ratings from real users. Shortly afterward, many of these legitimate ratings were removed, and I also received an automated notice referencing DPLA 11.2.
I want to clarify that I did not buy reviews or incentivize users. The spike in ratings came naturally from my social media launch, where I already had a large follower base waiting for the announcement.
My questions are: 1. Why were these genuine ratings removed? 2. Can Apple perform a manual review to verify that the ratings are authentic? 3. Is there any way to restore the removed legitimate ratings?