Add Bank details issue

Hello everyone, I'm trying to publish my first app, but I'm stuck on adding bank account details. My bank account number is 16 digits, and the limit is 10 digits. I contacted support they asked me to contact the financial department using this link https://developer.apple.com/contact/finance/ I contacted them twice, but no answer at all, just an acknowledgement email with the case ID. Does anyone have the same issue? Can Anyone help with a solution? Thanks

Add Bank details issue
 
 
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