Hello,
Our organization Apple Developer account has been in pending status for over 30 days and we need guidance.
Timeline:
- Paid annual $99 membership renewal fee (payment processed successfully)
- Changed Account Holder as required
- Submitted verification documents (passport, employment letter, business registration)
- Received response that verification could not be completed
- Updated Apple ID information to match passport exactly
- Sent follow-up email 30+ days ago - no response since
Current status: Account shows "pending" Payment status: Successfully processed
We have contacted support multiple times but haven't received updates for over a month. This is severely impacting our business.
Questions:
- Has anyone experienced similar issues with account holder verification?
- What additional steps can we take?
- Is there an escalation process we should follow?
Any guidance would be greatly appreciated.
