App Store Connect - Multiple uploads stuck at 'Processing'

Nine days ago an upload to App Store Connect got stuck at the 'Processing' state. Subsequent build uploads whether for 'TestFlight Internal Only' or 'App Store Connect' stick just the same.

I'm tearing my hair out - what little remains - as I can't do any uploads... I raised a support ticket with Apple eight days ago, they responded two days later asking for a screen-shot which was provided by return but I've heard nothing since.

Uploads are all from XCode 26.1.1. XCode Organizer, 'Direct Distribution' and 'Validate App' work ok but I need to be using the App Store for this App...

It's my understanding that if I remove the App from the App Store and then try to create a new App with the same Bundle ID that will fail as Apple specify the following warning prior to removing an App. "WARNING: If you remove an app, you’ll lose ownership of the app name. Removed apps can only be restored if the name isn’t currently in use by another developer account. In addition, the SKU can’t be reused in the same organization and if you’ve uploaded a build, your bundle ID can’t be reused."

I'd really appreciate some help about how to proceed.

Thanks Andrew

Answered by agawthrope in 867945022

Yesterday I gave-up waiting for Apple to respond to the ticket and called them. Less than 24hrs later the blockage is resolved and all builds are now 'Complete'.

My takeaway is don't raise email support tickets but just call them...

Andrew

Accepted Answer

Yesterday I gave-up waiting for Apple to respond to the ticket and called them. Less than 24hrs later the blockage is resolved and all builds are now 'Complete'.

My takeaway is don't raise email support tickets but just call them...

Andrew

App Store Connect - Multiple uploads stuck at 'Processing'
 
 
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