Hi
We have an AppleTV app that is used to continuously display information (digital signage). One of our clients reports that their AppleTV returns to the homescreen by morning.
While our recommendation is to setup Mobile Device Management to lock the AppleTV into running only our app, not every client will have the IT knowledge to set this up. So we're trying to figure out possible causes for the app getting closed.
- We've not received any crash reports, nor does the device give any indication the app crashed.
- The energy saving settings are set to run continuously without sleep.
- The client is reporting this happens every night, so it seems unlikely to be caused by tvOS updates.
Are there other things I could rule out to find the cause of this issue? Any ideas are welcome, thanks!