Hello everyone,
I’m an iOS developer from Türkiye, and I’m currently facing a serious issue regarding my Apple Developer account termination (Appeal Ticket: APL255848).
Problem: I have removed all references, icons, descriptions, and metadata related to my previous app name (“Nano Banana”) both inside the app and on the App Store listing. I submitted updated assets, screenshots, and a new metadata package. However, the App Review Board seems to still be seeing old cached metadata, old icons, or previous descriptions that no longer exist in my build.
Because of this, every response from App Store Connect repeats the same text, even though I have already made and proven all required changes.
Current Situation:
My account is terminated, and my appeal has been pending for over 3 weeks with identical non-actionable responses.
I am not receiving my revenue for the past 2 months.
I want to comply fully with the Apple Developer Program Agreement and provide any documents required (invoices, trademarks, API invoices, technical details, etc.).
I believe there may be a metadata caching issue or the review team seeing an older version of my app.
My question to the community: Has anyone experienced a case where App Store Connect or the App Review Board continues to see outdated metadata even after everything is updated? Is there a recommended way to ensure Apple sees the latest changes (e.g., waiting for metadata propagation, submitting a blank metadata update, reuploading the build, or another technical step)?
Any guidance or similar experiences would be extremely helpful. Thank you in advance.
Kind regards, Yunus Emre Özdiyar
