Following up on Feedback Assistant reports

Question

gavers OP

Created 4w

Replies 2

Boosts 1

Participants 3

I have filed 27 bug reports against macOS using Feedback Assistant and none have had any sort of follow-up.

I'm wondering if anyone at Apple looks at these reports?

A few of these involve accessibility features that are not working (for example: speak announcements doesn't work -- and yes, my feedback is much more detailed than "doesn't work"). I would have thought issues with accessibility would be a high priority for Apple to fix quickly.

Another report is that Grapher uses black text on dark gray making it very difficult to see the formula you enter. This should be a one-line code fix.

These two, and 25 other bug reports have seemingly been ignored. Several of these reports indicate more than 10 similar reports, yet go unfixed. Leading me back to my opening question -- does anyone at Apple read these reports?

I'd like to think I'm helping Apple to deliver a more perfect product but I feel like I'm wasting my time writing detailed bug reports. Is there another way to bring these to Apple's attention?

Boost

Answer 1

fahad-sh OP

1w

I also have a lot of feedback reports with no response, but it doesn't bother me. I'm doing what I control which is submitting the feedback, and it's up to Apple how they handle feedback.

1

Answer 2

DTS Engineer OP

Apple

4d

Thank you for your post, and I apologize for the delay.

It can be frustrating when you feel your feedback, particularly on critical issues such as accessibility, is not being acknowledged or acted upon. While it is widely known that Apple receives a high volume of feedback, there are a few additional steps you can take to enhance the visibility and potential impact of your reports.

Consider participating in the Apple Developer Forums. Other developers may be experiencing similar issues, and discussions there can sometimes gain visibility from Apple engineers. This is also an effective way to determine if the issue affects you.

Apple prioritizes various factors in its development cycles, but persistent, well-communicated feedback is an essential component of software improvement.

Communication occurs after the issue has been resolved or if the team responsible for fixing it requires additional information. If you require a workaround or a different method to achieve the same result, I still recommend the forums, as many skilled developers actively participate in these discussions to provide assistance.

Thanks,

Albert Pascual   Worldwide Developer Relations.

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