I've been experiencing complete TestFlight system failure for 6 days across ALL testing modes with 4 open support cases and zero technical resolution:
Support Cases: • 102814191861 (submitted Jan 29) • 102814822980 (submitted Jan 30) • 102814123468 (phone call Feb 3) • 102818476151 (latest update Feb 3)
ISSUE DETAILS:
App: كيم تحصيلي (ChemTahsili) Bundle ID: com.chemTahsiliApp Build: 1.0.5 (34)
SYMPTOMS: ✗ Internal Testing: Users receive "The requested app is not available or does not exist" ✗ External Testing: System shows "Validation Error - Check your entries and try again" ✓ Build Status: Shows "Valid" in App Store Connect ✓ App Status: "Waiting for Review" ✓ All Agreements: Active (Free Apps, Paid Apps, Banking, Tax Forms) ✓ Account Status: Good standing
EVIDENCE THIS IS APPLE'S INFRASTRUCTURE ISSUE:
- Same build fails in BOTH Internal AND External TestFlight
- Build is marked "Valid" and approved for testing
- All developer configurations verified correct
- Issue persists across 6 days and multiple builds
- No configuration changes can affect External Testing validation
SUPPORT RESPONSES SO FAR:
- "Wait 48 hours and rebuild" (ignoring that app is under App Store review - rebuilding would cancel review)
- No escalation to TestFlight engineering team
- No investigation of backend infrastructure
- Generic troubleshooting that doesn't apply to system-wide TestFlight failure
IMPACT: Educational app for chemistry students preparing for critical exams. Hundreds of students affected. Launch delayed 6 days and counting.
QUESTION: Has anyone else experienced total TestFlight system failure like this where BOTH Internal and External testing fail for a Valid build? How was it resolved?
This is clearly Apple's TestFlight backend problem, not developer misconfiguration. I need engineering-level investigation but support is only providing generic advice.
Any help or similar experiences appreciated.