App Review Rejection – Guideline 2.1: “Create PIN” Not Responsive on iPad (iPhone-Only App)

Question

Shahzad43 OP

Created 20h

Replies 2

Boosts 0

Participants 3

Hi everyone,

I’m looking for clarification regarding an App Review rejection under Guideline 2.1 – Performance – App Completeness.

Apple reported the following issue:

Bug description: “Create PIN” button was not responsive Review device: iPad Air 11-inch (M3) OS version: iPadOS 26.2.1

What’s confusing is the following:

Observed behavior on our side The app has been tested extensively on:

Multiple iPhone models

iPad devices (including recent iPadOS versions)

In all our testing:

The Create PIN button is responsive

The tap action triggers correctly

The flow completes without errors

At this point, we are unable to reproduce the issue described by App Review on either iPhone or iPad.

iPhone-only intent vs iPad review The app is designed and optimized for iPhone usage only. However, the review was performed on an iPad device.

If an app is available for download on iPad, is it always expected to function fully on iPad regardless of being phone-optimized?

If iPad support is not intended, is explicitly disabling iPad in Deployment Info the recommended approach?

Clarification on “not responsive” Since all buttons respond correctly during our testing, I’d appreciate clarification on what App Review typically means by “not responsive” in this context:

Tap gesture not firing at all?

Button appearing enabled but action not triggered?

Touch events blocked due to layout or hit-testing issues?

A state or validation condition preventing submission?

Apple also attached a screenshot showing the Confirm PIN screen with the Create PIN button visible.

Given that:

The same build functions correctly on iPhone

The issue cannot be reproduced on iPad on our side

I’d like guidance on the best next step before resubmitting:

Restrict the app to iPhone only, or

Further adapt and validate the UI specifically for iPad review expectations

Any insight from developers who’ve encountered similar review feedback would be appreciated.

Thanks.

Boost

Answer 1

App Review OP

Apple

7h

If your app has been rejected and you need help resolving the issue, consider taking advantage of one of the following support options available from App Review:

Reply to the message from App Review in App Store Connect and request clarification.
Request a call with an Apple representative to discuss the outcome of the review.
Submit an appeal to the App Review Board if you believe your app follows the App Review Guidelines.

Visit the Contact Us page on Apple Developer and select the App Review tile to learn more.

0

Answer 2

Tomato OP

4h

Clarification on “not responsive” Since all buttons respond correctly during our testing, I’d appreciate clarification on what App Review typically means by “not responsive” in this context:

It could mean that they are tapping something that is even a button. I had a case about 6 months ago where they claimed that nothing happened when he or she tried to make a subscription purchase. This 'something' was not even a button or anything with the tap gesture.

If I remember correctly, the same reviewer claimed that the user was not able to post a support request at our website when in fact it was just the matter of scrolling down a little further to find a text box and a button.

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