Hello,
I am writing here to seek guidance regarding an ongoing issue with Apple Developer Support, as I have not received any response through any official support channel.
Since 25 January, I have:
Raised multiple support tickets and emails via App Store Connect
Tried to contact Apple Developer Support by call (the call option is visible in my account)
Scheduled/requested calls where applicable
However:
No email responses have been received
No calls are coming through, even after requesting/scheduling
There has been no acknowledgement or update on my issue
Due to this, my issue remains completely unresolved, and I currently have no way to follow up or escalate.
I would like clarification on the following:
Why there has been no response since 25 January, despite multiple attempts
Why the call option is visible but no call is received
What is the correct escalation process when both email and call support are unresponsive
Whether there is an expected response timeline for such cases
My intention is not to raise a complaint, but to understand how I can properly communicate with Apple Developer Support and receive guidance on my issue.
If any Apple representative or developer who has experienced a similar situation can provide direction, it would be highly appreciated.
Thank you for your time and support.