I received my approval for FairPlay Streaming (FPS) and was getting things organized and then my computer crashed. So... Yes, I lost the 32 digit Account Security Key (ASk) that I was warned not to lose repeatedly... I understand that I can't query apple for the existing ASk. I don't see where I can delete the existing cert to request another one. So I assume I'll need to start from scratch either with another FPS approval process. Can someone please direct me on next steps for this boneheaded situation. Thank you
Lost 32 digit ASk
I'm sorry about your key. I would recommend to check with the Apple Support.
We appreciate your interest in participating in the forums! These forums are for questions about developing software and accessories for Apple platforms. Your question seems related to a consumer feature and is better suited for the Apple Support Communities
https://discussions.apple.com/welcome
Hope this helps and they can help you to get into your account.
Albert Pascual Worldwide Developer Relations.
I recommend you generate a new certificate, which will also create a new ASk
DTS Engineer, I was referred to this forum by Apple Developer Support as I am trying to get a certificate that is only available to apple developers (FairPlay Streaming). The forum you cited is for consumers and not applicable to those seeking a new Account Security Key (ASk) for FPS.
Security Engineer, getting a new certificate was my first thought. Please advise on how to do that. Now that I have a FPS certificate the dialogue to request a certificate is no longer there and I do not see any way to delete the certificate that I have.
Thank you for responding but I'm afraid neither of your suggestions are actionable. I am stuck with an unusable FPS certificate because I don't have the required ASk. How can I request a new one??
Hello? How do I request a new one?? I believe I am asking a simple question but maybe it is more complex than I realize. As I stated previously, I followed up with Apple support [No: 20000110932156]. They directed me here to this specific forum and frankly I'm underwhelmed by the support I've gotten all around over this last week on this issue. Please help.
I found out how to request a new one. It seems my interface was giving an error when I requested it but generating the key anyway. Its unfortunate that someone like myself with so little IT accumen had to spend ~4 hours with apple on this forum and on various phone calls over the course of a week to find the right button to push. The phone support staff was completely ignorant of the certification acquisition process and kicked me to this forum and this forum has obviously been frustrating for me. I understand that Apple can't train their phone support people on all engineering related issues, but i would suggest that Apple train them on the admin related ones like this that I just went through. The solution was easy enough - it just took finding the right screen and ignoring an error code.