Can anyone advise on this? We distributed promotional trial codes for our app Ask Dolly. These 1-month free trials are set to renew and charge users in March 2026.
A segment of users redeemed the promo codes but never created accounts or opened the app. We don't have their contact information to notify them. Our CEO has directed us to prevent these inactive subscriptions from renewing to avoid charging users who never engaged with the service.
We've downloaded the Subscription and Offer Code Redemption reports from App Store Connect, but cannot map Apple's Subscriber IDs to our user database (we only store Transaction IDs). This prevents us from identifying which specific subscriptions to cancel.
What We Need: Assistance preventing renewals for promotional subscriptions where users have had zero app sessions/opens as of the end of February.
These trials will start to renew on March 3, 2026. We need to resolve this before then to avoid charging inactive users.
Can you help us either:
Cancel subscriptions associated with promo codes that show zero app engagement, or Provide guidance on how to programmatically identify and cancel these subscriptions?