Hi! We are facing App Rejection from Apple due to this
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Guidelines 5.1.1(i) - Legal - Privacy - Data Collection and 5.1.2(i) - Legal - Privacy - Data Use Issue Description
Issue Description
The app appears to share the user’s personal data with a third-party AI service but the app does not clearly explain what data is sent, identify who the data is sent to, and ask the user’s permission before sharing the data.
Apps may only use, transmit, or share personal data after they meet all of the following requirements:
- Obtain the user’s permission before sending data
Next Steps
If the app sends user data to a third-party AI service, revise the app to ask the user’s permission before sharing personal data with a third-party AI service.
If it does not already, the app’s privacy policy must also identify what data the app collects, how it collects that data, and all uses of that data, including if it is shared with a third-party AI service.
If the app does not send user data to a third-party AI service or does not include a third-party AI service, reply to this rejection to confirm and add this information to the App Review Information section of App Store Connect.
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We already updated our privacy policy. The ATT implementation was done. We even added a consent screen emphasizing that we need the user's consent to share some information with third-party AI services.
And after all that, we are still seeing the rejection.
Has someone else faced a similar issue? I saw someone here in the forum having almost the same problem, but there wasn't a solution.
What are the next steps?