App Rejected due to third Party AI Service

Hi! We are facing App Rejection from Apple due to this

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Guidelines 5.1.1(i) - Legal - Privacy - Data Collection and 5.1.2(i) - Legal - Privacy - Data Use Issue Description

Issue Description

The app appears to share the user’s personal data with a third-party AI service but the app does not clearly explain what data is sent, identify who the data is sent to, and ask the user’s permission before sharing the data.

Apps may only use, transmit, or share personal data after they meet all of the following requirements:

  • Obtain the user’s permission before sending data

Next Steps

If the app sends user data to a third-party AI service, revise the app to ask the user’s permission before sharing personal data with a third-party AI service.

If it does not already, the app’s privacy policy must also identify what data the app collects, how it collects that data, and all uses of that data, including if it is shared with a third-party AI service.

If the app does not send user data to a third-party AI service or does not include a third-party AI service, reply to this rejection to confirm and add this information to the App Review Information section of App Store Connect.

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We already updated our privacy policy. The ATT implementation was done. We even added a consent screen emphasizing that we need the user's consent to share some information with third-party AI services.

And after all that, we are still seeing the rejection.

Has someone else faced a similar issue? I saw someone here in the forum having almost the same problem, but there wasn't a solution.

What are the next steps?

Answered by DTS Engineer in 876829022

Hmmm, this isn’t first time I’ve seen this. I don’t know anything about it personally, but I recommend that you check out this thread.

Share and Enjoy

Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

Hmmm, this isn’t first time I’ve seen this. I don’t know anything about it personally, but I recommend that you check out this thread.

Share and Enjoy

Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

App Rejected due to third Party AI Service
 
 
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