I’m enrolling a small studio (EU, Slovakia) and the portal has been stuck on “Your enrollment is being processed”. I’m currently blocked from shipping builds via App Store Connect, and the lack of any accept/reject decision is starting to impact day-to-day work and planning.
If an Apple Staff member can’t review the case details here, could you please route this to the enrollment verification team so they can provide a clear accept/reject decision on the passport photos already uploaded?
Actions completed:
- Feb 3: Uploaded passport photos via the secure upload link following the requested photo requirements.
- Feb 6: Replied from the correct Apple Account email as instructed.
Since Feb 6 there has been no confirmation whether the passport photos are accepted or rejected, and no next-step owner. I also submitted two separate support requests in the portal (email-only, no phone/chat option shown) and received no response.
Request:
- Please confirm whether the passport photos are accepted or rejected.
- If rejected, please specify the exact requirement that failed so I can re-upload correctly.
- If accepted, please confirm the next step in the enrollment process.
I can provide the enrollment ID, case number, and full identifiers privately if needed.