Numerous people have told me that they tried to rate and review my app in App Store, but the ratings were not accepted.
- On their phones, the star immediately blanked out.
- In App Store Connect, I don't see their reviews.
- In the App Store, there are only a handful of reviews.
The app has thousands of downloads and has been in the store for 2 weeks. The lack of ratings is hurting my App Store ranking.
Is this a known problem? What steps can I take to investigate or resolve this?