Hi all,
Quick question for folks who have dealt with App Review:
When a rejection seems based on a misunderstanding, do reviewers actually read the additional context we provide in App Store Connect (Review Notes, Resolution Center replies, and any attached documents/diagrams/videos)?
I’ve already explained the situation more than once and provided supporting material, but the rejection reasons keep repeating. I’m trying to understand the most effective next step:
Is it usually enough to reply in the Resolution Center and ask for escalation / clarification?
Or in practice do you often need to submit a new build / resubmission (even with no changes) to get a fresh look?
If you don’t upload a new version, do reviewers still continue the conversation and re-evaluate based on the notes/attachments, or does it tend to stall?
Any insight on what tends to work best (and what doesn’t) would be appreciated.
Thanks!