We have been rejected in our latest app release for Guideline 2.3.6 - Performance - Accurate Metadata.
We have selected age assurance mechanisms based on:
May include: declared age range API; age estimation capabilities; age verification via government-issued passport, drivers license, national ID, or other means of age assurance.
The age assurance step occurs during account creation, which requires a valid Australian mobile number for OTP verification as part of our regulatory obligations as an Australian-licensed bank (APRA-regulated).
We provide the reviewers with an account to access the app but this is preverified.
Has anyone had similar issues with this and can provide advice on how to proceed?
Thank you for your post. We're investigating and will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us.
