Getting "we've run into a problem" when trying to subscribe to Apple Music from our app

Question

Created Jul ’17

Replies 4

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We integrated Apple Music into our app and would like to allow users to subscribe to Apple Music if they want to.

The problem is that we get a "we've run into a problem" screen from Apple Music. The only we can make it work is by following these steps:

1) Sign out of iTunes Store account on iPhone, iPad or iPod touch.

2) Restart device.

3) Sign back in to your iTunes Store account.

4) Launch the app and tap on our Subscribe to Apple Music button

5) We get a functioning page where user can subscribe to Apple Music

The thing is: if we dismiss that page, go back to our app and then try again we go back to "We run into a problem" screen.

But that's not really good UX.

Has anyone encountered his issue before? Help would be much appreciated!

Thanks!

Giorgia

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Answer 1

deeje OP

Jul ’17

fwiw, when running my app in debug or TestFlight builds, the "we've run into a problem" screen appears, but in release builds, the actual sign up screen appears. It was nerve-wracking to submit a build without actually seeing the screen, wish the debug experience was clearer.

2

Answer 2

Poppie OP

Jul ’17

Thanks deeje,I really hope this will be our case as well. You are right, 'nerve-wracking' is quite a good description of how it feels to submit something without knowing if it will work or not because it can't be tested.

0

Answer 3

Sattiksk OP

Feb ’22

UX

0

Answer 4

Sattiksk OP

Feb ’22

UX no

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