Hi everyone,
I've exchanged several emails with support already and didn't receive meaningful answer. Everything sounds automated or the person responding is very ... not paying attention to my questions let's say.
The problem I'm facing is I have released an app more than a year ago. Someone else released app with identical name few weeks after me.
Developer support mentioned something about localisations and that apps with different localisations can have same name. To be honest, I don't understand that at all.
Facts:
- both apps have identical name
- both apps are available only in english language according to the store listing
- both apps are available in same regions
I wouldn't be bothered about it too much, but my "competition" is not really great and have received some bad reviews. The problem is obvious. Users are mixing my app with my competitor, writing bad feedback, asking questions about the other app and it generally is starting to be a problem now that my app is gaining more traction. It also isn't really great if you want to point someone to your app and you have to mention more details than a name so they can find MY app.
So I have two questions.
How the hell could someone release an app with identical name?
Is there anything I can do about it? A way to fight it? I have no legal rights for the name obviously, but it isn't anything general and I did spend quite some time finding right name that wasn't already taken.