Our app's status has been completely frozen for both App Store Distribution and TestFlight. No status changes are occurring, which is preventing us from releasing updates to conduct beta testing. Or upload the app to App Store.
App Details:
- App Name: Memento - where you’ve been
- Apple ID of the app: 6758897827
- Issue since: February 8, 2026
- Current stuck status: "Waiting for Review" for both distribution and TestFlight
Steps already taken:
- submitted more then 3 tickets to Apple support (No response)
- App review expedite ticket .
- we addressed some issues that could have been causing the delay in distribution (bugs and fixes) and uploaded the app for review again.
- We made sure any app information were clear in the review draft ( our data usage, features of the app, our privacy policy, support URL )
Given the duration and business impact of this issue, I am requesting that this be escalated to the appropriate review team for investigation.
any help would be greatly appreciated