My investors are losing their minds. We’ve had our app available on Google since late December, but our experience with Apple has been a nightmare.
First, despite paying the developer fee, nobody responds to emails or reaches out. The one time we got Apple on the phone, we spoke to someone who said she was in charge of the testing team reviewing our app. The call was frustrating—she didn’t seem familiar with basic app testing for a location-based product (for example, how to emulate a different location), and it left us feeling helpless.
The technical ability of the testing process has been shocking. We spent a month just trying to get reviewers to understand the basic app concepts. Our app also isn’t available in the United States, which seemed to confuse the review team. We’ve been able to address feedback quickly—sometimes within an hour—yet here we are nearly five months later still stuck. Right now we are averaging about a week at best to two weeks. Our app works; we know this because it’s been live for over five months on Google. We are not some AI slop app—this is a startup built by a team of people and private capital—and we can’t be taken seriously by anyone under these conditions.
What do we do?
What do we pay you for?
What do I tell my investors?
How do we get in contact with someone who can actually help?
HOW DO WE GET REAL TESTERS?????