App disappeared from App Store Connect - support unresponsive - Case 102841743378

App Store Distribution & Marketing App Store Connect
jamesnbond OP
Created 4h
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My app has completely vanished from App Store Connect with no explanation. It no longer appears in the app listing.

Bundle ID: com.sofiqe.app Team ID: AW699Z7G8H Apple Account: <see this account email>

Support case 102841743378 has been open with no resolution. The contact form on the developer portal is also broken and returns "There was a problem processing your request" making it impossible to follow up.

Has anyone experienced an app disappearing from App Store Connect? Any advice on escalation would be appreciated.

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Tomato OP
1h

Has anyone experienced an app disappearing from App Store Connect? Any advice on escalation would be appreciated.

There have been a couple of cases where the app was automatically removed from the store after a software update even though the status said it was ready for distribution. It happened in March 5th. I've asked Apple, Inc. But there has been no explanation.

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App disappeared from App Store Connect - support unresponsive - Case 102841743378
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