App disappeared from App Store Connect - support unresponsive - Case 102841743378

Has anyone experienced an app disappearing from App Store Connect? Any advice on escalation would be appreciated.

There have been a couple of cases where the app was automatically removed from the store after a software update even though the status said it was ready for distribution. It happened in March 5th. I've asked Apple, Inc. But there has been no explanation.

Hello, can you double-check if you have any pending agreements in your Developer Account? To do so, you can find more information here: https://developer.apple.com/help/app-store-connect/manage-agreements/sign-and-update-agreements

No agreements are visible on the link above. I know tghat I have clicked on several agreements and approved but it is now gone.

Hi! Thank you for reaching out. It looks like your developer membership may have expired. Can you please renew your account following the steps here.

Once renewed, you may need to sign some agreements. After that, you should be good to go.

Thanks No, I managed to update it 24 hours before it expired and I also paid for it. This is deductedc from my ount too so it should still be present.

I have had massive issues with the account over soon 4 months.

First support tied to help me to restore it, then I managed to login with another account and then the account was "saved" as I paid for it otherweise it would have been gone.

So it is renewed to 100%.

please review

I want to be clear about where things stand.

My developer account renewal was processed and payment of £79 cleared my bank on 12 March. I have a bank statement confirming this. The account was therefore active and paid in full — I am not in arrears.

Despite this, my app has been removed from App Store Connect and I am now being asked to pay again. This is unacceptable. I will not pay twice for the same membership period.

I have two requests:

1. Confirm receipt of the 12 March payment against my account (Team ID: AW699Z7G8H) and restore my app listing immediately.
2. If Apple cannot locate the payment, I will provide my bank statement as proof of transaction and expect the app to be restored upon receipt.

If neither of these is actioned, I will have no choice but to dispute the original charge with my bank and submit a formal complaint. I would prefer to resolve this without escalation — but four months of unresolved support and case 102841743378 still open leaves me with limited options.

Please escalate this to someone with account-level access who can verify payment records.

I need to be direct: we are now moving into new territory.

This has gone on for four months. Four months of open cases, broken contact forms, no resolution, and now an app that has vanished from App Store Connect entirely with zero explanation. The pace of this is completely unacceptable for a paid business account.

The facts are not in dispute:

Payment of £79 cleared my bank on 12 March 2026. I have the bank statement. The account was renewed and active. Team ID: AW699Z7G8H, Bundle ID: com.sofiqe.app, Case: 102841743378.

Despite this, Apple's systems are showing my membership as expired and prompting me to pay again. This means Apple cannot keep track of what has been paid. That is not a developer error. That is an Apple billing failure.

I am now being asked to pay twice for a membership I already hold, while my app has been pulled from the store, TestFlight distribution is blocked, and my business is actively losing time and revenue.

I have two demands:

1. An account-level specialist verifies the 12 March payment against Team ID AW699Z7G8H and confirms it was correctly applied.
2. My app listing is restored in App Store Connect immediately.

I am prepared to provide my bank statement the moment someone with actual account access requests it.

If this is not resolved promptly, I will have no choice but to pursue legal action. This includes a formal chargeback with my bank, a complaint with the relevant consumer protection authority, and all further legal remedies available to me as a business that has suffered direct financial loss as a direct result of Apple's billing failure and unresponsive support.

I want to resolve this through Apple's support process. But four months of delays, two open cases with no action, and a broken contact form that prevents me from even following up leaves me with no other option.

I am requesting immediate escalation to someone with account-level access who can verify the payment and restore the app today. Not a link to documentation. Not a suggestion to renew. Action.