Hello,
We recently transferred our iOS app to a new Apple Developer account, and we are experiencing an issue that is currently blocking our release.
The transfer of the main app appears to have completed successfully:
- The app is visible in App Store Connect under the recipient account
- The main bundle ID is available
However, the App IDs for our extensions are missing from the recipient account in Certificates, Identifiers & Profiles.
Affected bundle identifiers:
- com.finanfut.finanfut.NotificationService
- com.finanfut.finanfut.NotificationContentExtension
The issue is:
- These App IDs do NOT appear in the recipient account
- We are NOT able to create them manually
- Apple returns: “The app identifier is not available”
As a result:
- Xcode cannot generate provisioning profiles
- We get errors like: "No profiles for 'com.finanfut.finanfut.NotificationContentExtension' were found"
- We are blocked from archiving and distributing the app
It seems that the App IDs are still reserved in Apple's backend but were not properly assigned to the new team after the transfer.
We have already contacted Apple Developer Support so many times but have not yet received a response.
Has anyone experienced this issue after an app transfer with extensions? Is there any workaround, or does this require Apple backend intervention?
Any help or confirmation would be greatly appreciated.
Thank you.
