Hello everyone,
I am looking for some advice or shared experiences regarding a prolonged App Review Board appeal process.
I submitted my app earlier this month. On March 3rd, it was rejected under guideline 4.3(b) Spam.
On the exact same day (March 3rd), I submitted a detailed appeal to the App Review Board. In my appeal, I provided clear documentation and explanations to prove that the app is not a generic template. I specifically highlighted our proprietary algorithm that calculates a unique total daily energy percentage for users, which distinctly separates it from standard, saturated apps in the market.
The issue: It has now been 23 days since I submitted the appeal, and I have not received any response from the Board.
My main concern is the lack of visibility. Since appeals to the Board do not appear in the Resolution Center UI, I have no way of knowing if my ticket is actually actively open, in a queue, or if it has been lost due to a system glitch. I recently tried reaching out to general support to verify the ticket's status, but I only received an automated generic response stating that if I have already appealed, I should just wait.
My questions for the community:
Has anyone else experienced wait times exceeding 3 weeks for a 4.3(b) appeal recently?
Is there any workaround to simply verify that an internal appeal ticket is genuinely open and hasn't fallen through the cracks?
Any insights or advice on how to proceed would be greatly appreciated. Thank you!
Thank you for your post and appeal. We're investigating and will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us.
