Made for Kids flag stuck — cannot update my app

Question

Created 5d

Replies 1

Boosts 0

Participants 2

Dear Apple team,

I am a developer who has been unable to update my app "Mon Pain Quotidien" for several months due to a stuck "Made for Kids" flag that I cannot remove.

My app is a Bible study platform for all ages — it was never intended for children specifically. The flag was set by mistake.

Every submission is rejected with error: Guideline 1.3 - Safety - Kids Category

We noticed you selected the Kids Category for your app, but your app does not appear to be designed for kids aged 11 and under.

Specifically, we noticed that your app is a educational app, which is not appropriate for use by children.

Since apps in the Kids Category should be designed specifically for children, apps submitted to this category must be appropriate for kids aged 11 and under.

Next Steps

To resolve this issue, please resubmit your app without the Kids category designation.

Resources

See how to change your app's age rating, including the "Made for Kids" setting, on App Store Connect Help.
Learn more about requirements for apps in the Kids Category in App Review Guideline 1.3.

Support

Reply to this message in your preferred language if you need assistance. If you need additional support, use the Contact Us module.
Consult with fellow developers and Apple engineers on the Apple Developer Forums.
Provide feedback on this message and your review experience by completing a short survey.

I have:

Tried removing the flag via App Store Connect (option not visible)
Contacted App Review support (no response)
Filed multiple appeals through the Resolution Center (acknowledged but never resolved)

I simply need the "Made for Kids" designation removed from my app so I can submit updates. My users are waiting for important fixes.

Thank you for your help.

Boost

Answer 1

DTS Engineer OP

Apple

5d

Thank you for your post.

The App Store team does not monitor the forums, and I believe you set your app as “Made for Kids” for the first time when you deployed the app.

Since your app is already live, the “Made for Kids” flag and the “Kids” category are often locked to prevent developers from changing an app’s target audience without parental consent. This will be a significant privacy issue as you can see.

To resolve a locked metadata field like that, you need to contact App Store Connect Support, not App Review.

Visit the Apple Developer Contact Us page.

The representative can file an internal ticket directly to the App Store Connect engineering team to manually unstick the metadata field on your account if appropriate. Now, depending on your app and the people affected by that change, the engineering team will decide whether to make that change. I’m not in that team now I know their process.

Once App Store Connect Support unlocks the field and you successfully uncheck “Made for Kids,” you can submit your app.

I wish you luck on that.

Albert Pascual   Worldwide Developer Relations.

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