Hi everyone,
We recently received a DPLA violation warning (Section 11.2) from Apple related to potential manipulation of App Store ranking, reviews, or search index.
Shortly after receiving the notice:
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Our app is still live on the App Store
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However, all rankings (Top Charts and keyword rankings) dropped significantly or disappeared entirely
We have already:
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Conducted an internal audit of our marketing and user acquisition activities
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Stopped any campaigns that might be interpreted as incentivized installs or abnormal traffic
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Responded to Apple via email with corrective actions
However, we have not received any further response from Apple.
We would like to ask:
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Has anyone experienced a similar situation?
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How long did it take for rankings to recover (if they did)?
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Did Apple ever follow up, or was recovery purely algorithmic over time?
Any insights or shared experiences would be greatly appreciated.
Thank you.