App being repeatedly rejected under 3.2 while unlisted distribution request sits unanswered

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Created 1w

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I submitted our for App Store review about two weeks ago.

Apple correctly flagged it under Guideline 3.2 — it's a sales tool built exclusively for our employees, not a public app. No argument there.

The problem is what's happened since. I submitted a formal unlisted distribution request, opened a support case, replied to the rejection thread in App Store Connect, and requested a phone call from App Review. I got an automated confirmation that my unlisted request would be reviewed within 3 business days.

It never was. No response to the unlisted request. No phone call. No reply to my support case. And the review team keeps picking up the submission and rejecting it again for the same 3.2 issue, as if the unlisted request doesn't exist.

I'm not disputing anything. I just need the review team and the unlisted distribution team to talk to each other so I can resubmit correctly. Is there anything I can do to get this unblocked?

App ID: 6754469558

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Answer 1

Tomato OP

1w

And the review team keeps picking up the submission and rejecting it again for the same 3.2 issue, as if the unlisted request doesn't exist.

I don't quite understand your situation. If you don't want them to review it, why do you keep submitting it in the first place? If you have some information for them to read, you should use notes and attachment under the App Review Information section.

No phone call. No reply to my support case.

There's nothing new if you read other threads.

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