Hello,
We are currently unable to access our Apple account.
We previously initiated an account recovery request. According to the notification we received, the recovery process was scheduled to be completed on April 26, 2026, and we were informed that we would receive a phone call or SMS to proceed.
However, we did not receive any call, SMS, or email communication.
Details from the recovery notification:
- Recovery request date: April 16, 2026
- Expected contact date: April 26, 2026
As of now:
- We still do not have access to the account
- No follow-up communication was received
- The recovery process appears to be stalled
We would like to understand:
- What is the current status of the account recovery request?
- Why no contact was made on the scheduled date?
- What steps we should take next to regain access to the account?
This account is critical for our Apple Developer operations, so we would appreciate your assistance.
We can provide any additional verification information if required.
Thank you.