Hello everyone,
We are running into a strange App Store Connect glitch that has trapped our app ("BLOKX") in the "Waiting for Review" queue for almost 20 days. Standard Developer Support is unable to resolve it because the system is feeding them incorrect dates.
The Issue: The original submission timestamp keeps automatically resetting to the present day, putting us in a perpetual "ghost queue" loop.
The Timeline:
April 8: We originally submitted the app (status changed to "Waiting for Review"). April 23: We contacted Developer Support. They replied stating our app had been waiting for review "as of 23/04." April 27 (Today): We followed up. Support replied again, this time stating our app has been waiting for review "as of 27/04."
Because the backend timestamp keeps resetting to the current day, automated support simply tells us that our review is "proceeding normally" and falls within standard timeframes, failing to see that the app has actually been stuck since April 8.
Case Number: 102871846091
Has anyone else experienced this rolling timestamp bug recently? If there are any Apple Developer Relations staff or App Store Connect engineers reading this, could you please look into this case number or advise on how to break the app out of this loop?
Thank you in advance for any guidance!