Hi everyone, I’m writing this to share (and vent about) a disastrous experience I’m having with my first-time app submission. I’ve already missed my scheduled launch date because the review process has been stuck in a loop for over a week. I wanted to see if anyone else is facing this level of inefficiency. There are three main points that have made this process incredibly frustrating:
• 1. Vague Copyright Flags: I initially received generic messages regarding copyright issues with zero context. I practically had to beg the reviewers to tell me exactly what the problem was. It’s impossible to "fix" an issue when the feedback is a riddle.
• 2. Non-existent Communication: Every single response takes more than 48 hours. Even worse, many of my clarifying questions in the Resolution Center are simply ignored. I requested an Expedited Review to get things back on track, but it took another 48 hours just to get a response that wasn't even a resolution.
• 3. Unwillingness to Test Basic Functionality: The latest hurdle is the most baffling. The app uses a simple QR Code system for peer-to-peer interaction. The reviewer claimed they couldn't test it and asked for a video of the feature in action. It feels like the tester is simply unwilling to use two devices to verify a core feature, choosing instead to stall the process further.
It’s disheartening to see this lack of support for a first-time submission. We put months of work into development, only to be met with "minimal effort" testing and a wall of silence.
App Details:
• App ID: 6762914422
• Status: In Review (1 Week+)
• Latest roadblock: Request for video of a 2-device QR scan.
Has anyone else dealt with this specific "request a video" tactic for simple hardware features lately? Any advice on how to escalate this beyond the standard Resolution Center?