Repeated 2.3.1(a) + 4.2 rejection after adding more native features

Hi,

My app LiveShift passed review in its first two versions without this issue. After that, I added more native functionality, including a monthly calendar with shift templates, but now the app keeps getting rejected under Guideline 2.3.1(a) and 4.2.

The rejection says the app has hidden features and feels similar to a web browsing experience. That’s confusing to me because the app is fully native, has no webview or embedded website, and all features are available through the main tabs: Home, Calendar, Shifts, and Settings.

The app includes real-time shift tracking, Live Activities / Dynamic Island, shift history, overtime and extra pay rules, notifications, export, and now Calendar planning.

Has anyone had this happen after adding more features? Would better Review Notes, a demo video, or an appeal be the best next step?

Answered by App Review in 886741022

Thank you for your post. If you disagree with the outcome of the review, we recommend submitting an appeal to the App Review Board. When filing your appeal, make sure to:

  • Provide specific reasons why you believe your app complies with the App Review Guidelines.
  • Submit only one appeal per rejection.
  • Respond to any requests for additional information before submitting an appeal.

Once you have submitted the appeal we can escalate it to the App Review Board for review. The App Review Board will contact you directly as soon as they've completed their investigation.

Accepted Answer

Thank you for your post. If you disagree with the outcome of the review, we recommend submitting an appeal to the App Review Board. When filing your appeal, make sure to:

  • Provide specific reasons why you believe your app complies with the App Review Guidelines.
  • Submit only one appeal per rejection.
  • Respond to any requests for additional information before submitting an appeal.

Once you have submitted the appeal we can escalate it to the App Review Board for review. The App Review Board will contact you directly as soon as they've completed their investigation.

Repeated 2.3.1(a) + 4.2 rejection after adding more native features
 
 
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