Can't verify my identity for sandbox can not receive verification code

Question

Created 1w

Replies 3

Boosts 0

Participants 2

I'm trying to use a sandbox account, and am stuck on the verification stage. My primary number (my personal iPhone phone number) has been used too many time, as I've used it to set up many devices. My personal mobile number is tied to a physical SIM in my iPhone 12 Pro.

Now I'm trying to use a Freedom Mobile eSIM, and can successfully send and received texts to/from myself, other people, to/from Freedom Mobile as well.

Setting up the sandbox account (my email address with a +3 at the end of it) I choose USE A DIFFERENT NUMBER and my eSIM number is shown along with my "Freedom" description of the eSIM right below it.

The Verification Code page appears, but I never get a verification code. I click on DID NOT GET A VERIFICATION CODE? and try trigger a phone call and do not get that either.

I've reset my eSIM, I've reset my iPhone's networking, I've rebooted my phone many times, I've un/re-installed the app and TestFlight.

I'm willing to try anything here, but is it possible because my personal mobile number (which is tied to my personal Apple ID) not having any spare slots (or whatever we call them) that is why the eSIM is also being impeded, although not telling me that is why?

Can Apple increase the number of verifications I can do with my primary mobile number? So I can nevermind this eSIM?

Can Apple try text me on my eSIM, and see if there is some sort of generic Apple issue with it and not just this sandbox system?

Answer 1

gordonmcdowell OP

1w

Update: I was at 10 devices. I signed out of one, but nothing at all changed.

I signed out of 2 more, and now my primary mobile number, when used to confirm a sandbox account, does NOT say:

"Could not connect to iCloud - This phone number has been used too many times. Choose a different number."

...now it says...

"Too Many Codes Sent - You have sent too many codes to this phone number. Please enter the last code you received, enter another phone number or try again later."

(Of course I never received any codes at all. From either number.)

It is then waiting for me to enter a code. (Regardless of which number I try.) I have no codes for either.

I'll try again tomorrow.

Answer 2

gordonmcdowell OP

1w

Was not able to solve this without a 3rd phone number. My son's Apple Watch (with cellular) was able to receive the verification code. Never got my primary number (I'm still told used too many times) nor my eSIM number ever worked.

Answer 3

App Store Commerce Engineer OP

Apple

1d

Hello -

I'm not fully understanding how you are reaching each of the steps described.

In App Store Connect, you should be able to create up to 10,000 Sandbox users as documented here. When creating new Sandbox users, you are not required to provide a telephone number.

Sandbox user accounts created in App Store Connect can then be used to sign in to devices that are running a development-signed version of your app, and test in-app purchases without incurring any charges. Note the requirement to Enable Developer Mode on your device(s) before testing with Sandbox users.

More information about testing in-app purchases in Sandbox is available here, and troubleshooting tips specific to Sandbox testing can be found here.

If you continue to have problems with Sandbox user accounts and testing, please file a Feedback Assistant ticket that provides as much detail as possible - including screenshots, steps to reproduce, etc. - and reply back to this thread with your Feedback ticket number.

Thank you.