Hoping to get visibility on a Family Controls (Distribution) entitlement request pending without status updates after an app transfer.
Context:
- Digital wellbeing app, 500K+ active iOS users
- Previous team had Family Controls (Distribution) approved and shipping to production
- App transferred to new team (H2HM68H8PP) ~1 month ago; entitlement re-requested immediately
- Capability page shows "View Requests (6)" with no approvals, rejections, or updates
- Developer Support cases opened (102883853173, 20000112879750, 102875975624) — confirmed they cannot check entitlement status
Impact: Core app feature depends on Family Controls. Production app for 500K+ users will break once transfer fully propagates at provisioning level. This is a continuity issue, not a new-app launch — entitlement was previously approved on the prior team.
Questions:
- Recommended escalation path for post-transfer entitlement requests?
- Should I stop resubmitting to avoid queue deprioritization?
- Could the entitlements team provide a status update?
Happy to share bundle ID, previous team ID, and request dates privately with Apple staff.