Developer ID notarization submissions stuck In Progress after app transfer

Question

mazzystar OP

Created 1w

Replies 1

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Participants 2

I’m seeing several Developer ID notarization submissions stuck in “In Progress” after an app transfer.

This is for a macOS app distributed outside the Mac App Store.

The app was recently transferred to a new Apple Developer team. After the transfer, notarization uploads succeed, but the submissions never complete.

The app appears to be Developer ID signed correctly with the new team.

I submitted the app through both Xcode Direct Distribution and command-line notarytool.

The upload succeeds, but the submissions remain in “In Progress”, and no notarization log is available.

Example submission IDs:

5e411dc6-0610-4f9c-8eef-e2a3d0b6a2fb

01bdeeda-3c7e-421a-ae72-6dc081b75e79

986b0c5e-e32f-489f-bc86-3b3c7d7ec91d

193f29b7-b23a-40e7-8324-c076859ca843

notarytool log returns:

Submission log is not yet available or submissionId does not exist

I also see older submissions from the previous day still stuck in “In Progress”, so this does not look like a normal notarization delay.

I’m trying to determine whether this is caused by the recent app transfer / Team ID change, or whether there is anything else I can check locally.

Questions:

Is it expected for Developer ID notarization jobs to remain “In Progress” for more than a day with no log available?
Is there any known issue with Developer ID notarization after an app transfer?
If the upload succeeds but no log is ever generated, is there a recommended escalation path for stuck notarization backend jobs?

Answer 1

DTS Engineer OP

Apple

6d

You can expect that most uploads will be notarised quickly. Occasionally, some uploads are held for in-depth analysis and may take longer to complete. As you notarise your apps, the system will learn how to recognise them, and you should see fewer delays.

For lots of additional info about notarisation, see Notarisation Resources. Specifically, it links to a Q&A with the notary service team that’s quite instructive.

Is it expected for Developer ID notarization jobs to remain “In Progress” for more than a day with no log available?

Yes, if you hit the in-depth analysis path mentioned above.

We don’t document a detailed list of criteria that cause a request to get on that path. However, one thing I’ve noticed here on the forums is that folks with new apps, or new teams, are commonly affected. Given that, I’m not super surprised that you’re seeing it after an app transfer.

My advice here is that you simple wait. This state usually clears in a day or two. If a week passes without any progress, reply back here and I’ll dig deeper.

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