Managed Asset Pack not found by TestFlight reviewer

Question

Created 3w

Replies 4

Boosts 5

Participants 3

We have an on-demand asset pack that we download at the start of the app. We first present the user with the download size and the option to download the asset.

The iOS version of our app went through review just fine, but the macOS version (Catalyst) is stuck.

The reviewer reports an error that indicates that even the lookup of the asset pack (assetPack(withID:)) doesn't work. On all our test devices we don't have that issue.

It seems the reviewer is running the app in an environment that is unable to load the asset pack information from TestFlight.

We don't know what to do here. Any help would be appreciated!

Answer 1

FrankSchlegel OP

3w

Sorry, this is more or less a duplicate of this thread to gain visibility as the original thread was marked as solved.

We also reached out to Apple Developer Support twice now (case IDs 102888358215 and 102895781178) and didn't hear back.

This is really a release-blocking issue for us.

Thanks for looking into this!

Answer 2

matteom23 OP

2w

Did you happen to resolve this?

I'm running in the exact same issue, it seems that the Assets Pack is not reachable in the review environment, but I'm not having any issues in TestFlight.

Apple Support didn't answer to my request either.

Answer 3

Frameworks Engineer OP

Apple

1w

Hello, @FrankSchlegel and @matteom23! We’re looking into the issue and will reach out if we need more information.

Answer 4

FrankSchlegel OP

3d

So I just had a chat with App Review.

It seems this is indeed a technical issue with the review environment, where the app doesn’t have access to the on-demand asset pack. While they are working on fixing this, I got the following recommendation:

In the review notes, before submitting your app, explain this problem in detail to the reviewer. Explain the current issue with the review environment. Also explain what this asset pack is used for and what it would enable.

Ideally, you would also provide a way to use the app without the asset pack, for instance, by having a demo mode the reviewer could access somehow.

It’s important to put this into the review notes, as the reviewer will read this before testing the app, potentially avoiding a quick rejection.

Let’s hope they will find the issue with the review environment soon. 🤞