I have a macOS app which is very niche -- it only has 8 downloads since its release 33 days ago. It's been in beta testing for a long time though and one of my testers told me he wrote a review, and gave a rating, 5 days ago.
I see one rating in App Store Connect, but no review. it seems to have gone missing.
Is this normal?
If so it's a bit alarming: a user might get upset if i don't respond to a review.
Two weeks gone and there's still no sign of the review i know was made. There is something wrong with the reporting in App Store Connect (and not only that -- my customer is in the US Store, which I'm not, and tells me he can't see his review there either.)
Looks like something is broken.
Also the downloads reported in the Analytics page of the app are quite different from the Trends page. Which is right? (if either ...)
