Hello everyone,
We are experiencing a serious issue with consumable In-App Purchase products in App Store Connect and could not find a clear solution.
Our app previously had approved In-App Purchase products. Later, we removed the old products from sale, deleted them, and created new consumable IAP products with new product identifiers.
The new products are:
- Points_50
- Points_100
- Points_250
- Points_500
- Points_1000
- Points_2500
These products are used in the live app’s Points Store.
The problem is that the live production app now depends on these new product IDs, but the products have not been approved yet. Because of this, prices are not displayed correctly in production and users cannot complete purchases.
The IAP products have now been stuck In Review for about one week.
Here is the timeline:
-
We created the new consumable IAP products and submitted them for review.
-
They were rejected under Guideline 3.1.1 with the following message:
“We have begun the review of your In-App Purchase products but are not able to continue because you have submitted In-App Purchase products for the Consumable type, but you have not yet submitted an updated binary for review.
To resolve this issue, please upload a new binary and resubmit the In-App Purchase products for review.”
-
We followed this instruction. We uploaded a new binary and submitted a new app version for review.
-
In the App Review Notes, we clearly explained that the new version was submitted because App Review requested an updated binary for the pending consumable IAP products.
-
The new app version was approved.
-
However, the six IAP products are still stuck In Review and have not been approved.
The confusing part is that the In-App Purchases page still shows the following general message:
“Your first in-app purchase must be submitted with a new app version. Create your in-app purchase, then select it from the app’s In-App Purchases and Subscriptions section on the version page before submitting the version to App Review.
Once your binary has been uploaded and your first-in app purchase has been submitted for review, additional in-app purchases can be submitted from the In-App Purchases section.”
However, these are not the first In-App Purchases ever created for this app. The app previously had approved IAP products. The old products were removed from sale and deleted, and the app now uses the new product identifiers listed above.
Because these are not the app’s first-ever IAP products, when we uploaded the new binary and submitted the new app version, App Store Connect did not show an “In-App Purchases and Subscriptions” section where we could manually attach or select these pending IAP products.
This makes the request to “upload a new binary and resubmit the IAP products” confusing in our case. We did upload a new binary, the app version was approved, but there was no way to manually select the IAP products on the version page, and the IAPs are still stuck In Review.
We have already contacted support several times, but the issue is still unresolved.
Has anyone experienced a similar situation?
What is the correct workflow when:
- an app previously had approved IAPs,
- those old IAPs were deleted,
- new consumable IAPs were created,
- App Review requested a new binary,
- the new binary was uploaded and approved,
- but App Store Connect did not show any IAP selection section on the app version page,
- and the IAP products remain stuck In Review for about one week?
Is there any way to manually associate these pending IAP products with the approved app version, or is this something that only App Review / Developer Support can resolve?
Any guidance would be appreciated.