Hello,
I’m having an issue completing my Apple Developer Program organization enrollment and would appreciate help or escalation from Apple staff or anyone who has seen this before.
Summary of the issue: My organization enrollment has been approved, but I am unable to complete the membership purchase.
When I sign in to the Apple Developer website and click “Purchase Membership”, I am required to re-enter all billing and organization details each time. After submitting, the process does not complete, no payment is charged, and I am returned to the same “Purchase your membership” screen.
This has been happening consistently for approximately two months.
What I’ve observed:
- Enrollment status shows as approved
- No payment is ever successfully processed
- Each purchase attempt restarts the full form
- Issue occurs on the Apple Developer website
- Multiple attempts over time with the same result
What it seems like: It appears my account is stuck in an incomplete or broken membership purchase state, where the approved enrollment is not correctly linked to a purchasable membership.
Request: Could someone from Apple or the community advise on:
Whether this is a known issue
- If there is a way to reset or clear a stuck membership purchase state
- How to escalate this to Apple Developer Program Operations / Enrollment team
This issue is currently blocking our app release timeline, so any guidance would be greatly appreciated.