Hello,
I’m experiencing an issue with my Apple Developer Program organization enrollment and would appreciate help from Apple staff or anyone who has seen this behavior before.
Summary of the issue: My organization enrollment appears to be approved, but the account is also showing a pending state, and I am unable to complete the final membership purchase step.
When I sign in to the Apple Developer website and click “Purchase Membership”, I am required to re-enter all billing and organization details every time. After submitting the form, no payment is processed, and I am returned to the same “Purchase your membership” screen. The purchase never completes.
This has been happening consistently for approximately two months.
What I observe:
- Enrollment appears approved, but account is also stuck in a pending state
- No membership payment is ever successfully charged
- Each attempt to purchase resets the entire form
- No error message is shown
- Issue occurs on the Apple Developer website
- Problem persists across multiple attempts and sessions
What it seems like: It appears my account is stuck in an inconsistent state where:
- The enrollment approval has been completed
- But the membership purchase is still treated as pending or not initiated
- And the purchase flow is not properly linking to the approved enrollment
This results in an endless loop where I cannot activate the membership.
Request: Could someone from Apple or the community please advise:
- Whether this is a known issue with enrollment/purchase state sync
- If there is a way to reset or clear a stuck pending membership state
- How this can be escalated to Apple Developer Program Operations / Enrollment team
- Whether manual intervention is required to complete activation
This issue is currently blocking our application release timeline, so any guidance or escalation would be greatly appreciated.
Case number (if relevant): 20000115519348 - 102885716444