NSE Filtering Entitlement — No Response After 4+ Weeks (Request ID: 7NPNCB7Q9P)
We submitted a request for the Notification Service Extension Filtering Entitlement (com.apple.developer.usernotifications.filtering) over two weeks ago and have received no response.
App: NoLink Bundle ID: io.nolink.ios NSE Bundle ID: io.nolink.ios.nse Team ID: V2E3A94DC9 Request ID: 7NPNCB7Q9P Support Case ID: 102886799629
NoLink is an end-to-end encrypted messaging app built on the Matrix protocol with voice and video calling. All push notifications arrive encrypted — the NSE decrypts them to determine if the event is a message or an incoming call.
Without this entitlement, incoming VoIP calls cannot ring properly. Users receive a silent text notification instead of the native CallKit incoming call screen. The duplicate APNS notification for call events cannot be suppressed.
Element X iOS (io.element.elementx) has been granted this exact entitlement for the identical use case — same Matrix protocol, same Matrix Rust SDK, same NSE architecture. NoLink is built on the same codebase.
We also opened Support Case 102886799629 but received only a generic response directing us to the Developer Forums.
Could someone from the Entitlements team please review our request? We are happy to provide any additional technical details or a demo.
Thank you.