BANK PROBLEM HELP APPLE

Apple has something like 50 million developers. It might be a while before they get around to your question.

You can start by clarifying a few things. Who sent this e-mail? Apple or your bank?

If the bank refused the payment, then it stands to reason that they wouldn't have any record of the transaction. There was no transaction.

Make sure all of your banking information is correct. Since this is an international account, you'll need Swift codes and all kinds of stuff. You'll have to inquire directly with your bank regarding what they need.

Note that your bank probably only deals with transfers from within Japan. They may not have any idea of what you're talking about.

Apple has more experience with these kind of issues, but there's no guarantee they actually have any information other than the refusal. Plus, due to privacy laws and the ungodly torrent of daily financial fraud, nobody is likely to tell you anything about anything.

The best place to start is with the bank. Confirm exactly what information they need for an incoming international wire or transfer. Note that those may not be the same thing. There are many different methods of financial transfers in the world. The US only recognizes 1 or 2 of them. Since Apple is a US company with US banks, they're going to expect what US banks expect circa 1983. I would guess that most foreign financial transactions wouldn't qualify for Apple.

If the bank account record you provide under the Business section is incorrect, you certainly won't get a penny through the Deutsche Bank, which Apple, Inc uses to transfer proceeds. If that's the case, it is only you who can resolve the payment issue. Besides, you are not telling whether or not the issue has started from the very beginning when you had your first software title or if the issue started after receiving payments for som months. So the ball is all yours.

I would check and see if the account holder name is correct if I were you. Japanese banks have very strict rules as to how you refer to the account holder's name when it comes to money transfers. You have to use half-width characters in Katakana to state it.

APPLE see how insane this is. This is a problem regarding very personal information. Why am I here getting help from random people. Only apple knows what the problem is and only they can help. PLEASE CONTACT ME APPLE. It's ridiculous there is no straightforward way to get help with a banking problem. FORUM MODERATORS ESCALATE THIS TO EMAIL OR PHONE SUPPORT PLEASE.

It's weird that developer support over the phone wasn't able to help you.

Make sure that if you have a personal account the bank account you've setup is in your personal name, and if your developer account is a business account the bank account you've setup is in your business name.

Payments addressed to the wrong name often bounce back.

You could try emailing iTSpayments[at]apple.com and see if they can make a case for you and resolve your issue. That's the department that deals with finances.

Someone from apple reached out to me and it looks like I will be helped over email. Thank you mods!